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  • Why should I hire a property manager when I can do it myself?
    Although it is possible, managing your properties independently can be difficult, time-consuming, and unpleasant. Here are the top reasons why people choose professional management over DIY management: Time Savings: By managing the day-to-day operations of your properties, a property manager can give you time back to concentrate on other aspects of your life. Legal Compliance: By ensuring that your properties are in conformity with local, state, and federal laws, a property manager can help you avoid expensive legal conflicts and penalties. Maximizing Your ROI: A property manager can help you maximize your return on investment by ensuring that your properties are well-maintained and occupied by responsible tenants. In short, without experience, managing all the moving parts involved in property management can be daunting. And that’s where we come in. We have the expertise to handle your property management needs reliably and professionally.
  • How do you advertise your rental units?
    Our top priority is ensuring a quick and successful rental of homes for our clients' satisfaction. To achieve this, we employ various tactics such as: Listing the properties on the leading rental websites through syndication and presenting them in a clear and concise manner. Highlighting the properties with high-quality photos and a full video tour on our ads if needed. Maintaining a responsive phone line during business hours and keeping a record of all calls and leads. Making the property available for viewing 7 days a week through the latest technology and agent showings. Keeping our clients informed with weekly reports on calls, emails, showings, and feedback. Considering the use of MLS in specific areas to increase exposure to local agents and maximize the client's benefit.
  • How do you screen tenants?
    We typically screen tenants by conducting extensive background checks, credit checks, previous rental history checks, income checks, and employment checks. This helps us determine if a tenant is a good fit for your property and reduce the risk of potential problems.
  • Do property owners have a say in the selection of tenants?
    Yes absolutely. If requested by the owner, we will work together to carefully choose the best tenant for their property. We review all applications and discuss the strengths and weaknesses of each candidate with the owner. Based on our expertise, we make a suggestion to the owner about whether to approve or decline the applicant. Ultimately, the final decision rests with the owner.
  • How do you handle maintenance and repairs?
    At RPS, we have an efficient system for handling tenant maintenance requests. Tenants can submit their requests through our online portal by providing a description and photos if needed. They can also monitor the status of their request. Our team will assess the request and determine if it needs to be immediately dispatched or if we can troubleshoot the issue with the tenant. If a repair is necessary, we send the work order to one of our trusted third-party vendors. We will then arrange a time with the tenant to complete the repair and take photos before and after to ensure the work was done satisfactorily. Invoices for repairs under $500 are approved by our management team, while repairs over $500 require owner approval. Emergency maintenance and habitability issues are exceptions to this rule and will be acted on promptly to protect our clients' interests. After the repair is complete, we email the tenant a survey to rate their experience with the vendor and our team, ensuring that our clients receive the best service possible.
  • Do you always obtain multiple quotes for maintenance and repair work?
    With years of experience under our belt, we have a clear understanding of the cost of various services. This enables us to avoid seeking multiple quotes for routine maintenance tasks like carpet cleaning, minor painting, repairs, etc. as we have established relationships with trusted vendors who offer quality work at competitive prices. However, for larger projects that cost around or more than $1000 such as AC replacements, roofing upgrades, or extensive painting, we always secure multiple bids to guarantee that our clients receive fair prices.
  • Is it a good idea to allow pets in my rental properties?
    By allowing pets, you can boost demand and, as a result, increase your rental prices and rent out your unit quicker. However, allowing pets also raises the likelihood of property damage. Being open to pets does not necessarily mean you have to accept them, but it will broaden your pool of potential leads.
  • How do you handle rent collection and disbursement?
    We handle all rent collection and disbursement on behalf of the property owner through our online portal. Rent is typically collected on the first day of every month and disbursed to the property owner after deducting any necessary expenses on or before the 11th day of each month.
  • What happens if a tenant doesn't pay rent?
    If a tenant fails to pay rent, we will take appropriate legal action to enforce the terms of the rental agreement, including evictions if necessary. This may include serving of N forms, serving of L forms, communication with the tenant to determine the reason for rental arrears, cash-for-keys resolutions, and other steps, as appropriate. We take all lease violations, especially those related to rent, very seriously. Our initial step will be to send the tenant a rent default notice. This notice informs the tenant that they have a specific number of days to either pay the rent or vacate the property. In most cases, the issue is resolved without the need for further action. Our experienced team is knowledgeable about the eviction process and will handle your case in an effective and professional manner.
  • What happens if my property is ruined by the tenants?
    At RPS, we are very careful and have an extensive screening process upfront to minimize damage. However, occasionally damages may still occur despite our strict criteria. In such cases, we make an effort to recover the costs from the tenant. In the event the tenant fails to pay, it will be necessary to take legal action through the Landlord Tenant Board and small claims court. Although we are not debt collectors, we can refer you to companies that can provide assistance in this matter.
  • Is your contract flexible?
    At RPS, we believe in providing flexible and accommodating agreements. Our clients are not bound by confusing contracts with lengthy terms. Instead, we offer the option of working on a month-to-month basis. Unlike other property management firms that often require a year-long commitment, we prioritize the comfort and convenience of our clients.
  • Do I need a co-signer?
    If you are a student renter, a co-signer will be required. Otherwise, If an applicant's household income falls short of 2.5 - 3 times the rent, a co-signer may be considered. The co-signer must submit an application and have a credit score of 650 or higher. Additionally, their income must be 2.5 - 3 times the rent amount.
  • Do I need to have tenant's insurance?
    Yes, it is required for all renters to have their own individual "tenant's insurance" as the property insurance does not encompass losses due to theft, fire, smoke, water leaks, or other types of harm to the renter's personal belongings.
  • How long does it take to process my application? What happens if I got denied?
    Your application will typically be processed within two business days given that all necessary documents have been submitted. However, the processing time may be extended depending on the information provided. If you have already submitted the deposits and your application got denied by us, you will get the full amount of the deposits back.
  • What are the deposits required to secure a rental unit?
    First & last months rent plus $100 key deposits, which will be refunded to you upon your move-out date given that all keys were returned to us.
  • How do I pay rent?
    Rent can be paid via our online tenant portal, e-transfer, or direct debit (pre-authorized payment). You should ask your property manager for details on the preferred method of payment.
  • When do I have to pay rent and what happens if I am late on my rent?
    When rent is not received on the first day of the month, we will send out a notice to remind you of the outstanding payment. If the payment remains unpaid by the second day of the month, we may take legal action, including issuing an eviction notice. We provide a variety of convenient payment options to make it easy for you to pay your rent in a timely manner.
  • What if I need to request a repair or maintenance issue in my rental property?
    You can request repairs or maintenance by contacting your property manager via email provided or through our online tenant portal. We will work to resolve the issue as quickly and efficiently as possible.
  • What happens if I need to break my lease early?
    If you end your tenancy agreement before it expires, you will be held accountable for the ongoing monthly rental payments on your rental property until it is either re-rented or the lease reaches its end, whichever happens first. Any unpaid rental charges will be handed over to a debt collection agency for follow-up, which may result in it being added to your permanent credit record.
  • Will my rental unit be inspected?
    Yes. Regular property inspections will be conducted and written notice will be provided at least 24 hours beforehand. We will always strive to schedule the inspection at a time that is convenient for both parties.
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